FAQ
Confused about how to pay for your consultation? We understand how confusing it is in both the private and public health care sectors. We are a private clinical service, but can receive funding for eligible people under certain public programs and compensable funding bodies. At Physio Partners, if you are eligible for one of these schemes, then we will see you without gap fees. Read our FAQs below for more information.
We also answer some questions in our FAQ about interpreters and communication.
We are here to help answer all your questions if not listed here - just contact us.
How do I claim using DVA?
There will be no out of pocket costs with this at Physio Partners.
Eligibility: For service personnel who have served in defence of our nation. Gold card (or White card for an accepted service-related condition)
Receive: 12 sessions (within 1 year period) per allied health team member required, per “cycle” (which is a GP review and they deem your treatment necessary)
Step 1. Make an appointment with your GP (tell reception staff that you intend to ask for a "DVA referral to allied health services": we recommend asking for a longer appointment so they have enough time to discuss this with you properly)
Discuss that problem with your GP and ask them to refer you to Physio Partners.
Step 2. Make an appointment with Physio Partners.
How do I claim using Medicare EPC/CDM Care Plans?
There will be no out of pocket costs with this at Physio Partners. (Specialty treatments excepted e.g. 'pelvic health' or 'functional gut')
Eligibility: 6 months+ with any long-term/chronic condition (back pain, diabetes, cancer, heart and lung conditions, stroke, etc)
Receive: 5 total allied health consultations per calendar year.
Step 1. Make an appointment with your GP (tell reception staff that you intend to ask for a “Medicare EPC chronic disease care plan”: we recommend asking for a longer appointment so they have enough time to discuss this with you properly). Discuss that chronic problem with your GP and ask them to refer you to Physio Partners.
Step 2. Make an appointment with Physio Partners.
How do I claim private health insurance?
Check your limits remaining on the type of therapy to ensure enough credit. Different insurance companies/products offer different rebates/subsidies. You may want to call them to find out how much is your gap payment.
Make an appointment with Physio Partners.
Bring your card (or App on your phone) and use our HiCAPS machine to claim.
Make any gap payment.
How do I claim NDIS?
There will be no out of pocket costs with this at Physio Partners.
Check if you are eligible for NDIS (<age65, permanent disability) and complete an Access Request Form (ARF). If you need help with this, Physio Partners or your GP could give you guidance.
When approved, your funding will be:
A. Self-Managed: you can make an appointment with Physio Partners straight away, then you pay first and get reimbursed, or we invoice you and you make a claim on the app, then pay Physio Partners.
B. Plan-Managed: talk with your Plan Manager, let us know where to send the invoices, then make an appointment with Physio Partners.
C. NDIS-Managed: Physio Partners is working on obtaining NDIS Accreditation. Until that time, we aren’t accepting clients who are NDIS-Managed only.
How do I claim Worksafe (VIC)?
There will be no out of pocket costs with this at Physio Partners.
If you are injured at work, you should submit a claim to Worksafe (Vic) ASAP. Ask your workplace or check the website worksafe.vic.gov.au
If accepted, you will receive a claim number (within 5-28 days) and when you have this you can make your appointment with Physio Partners.
How do I claim TAC?
There will be no out of pocket costs with this at Physio Partners.
If you are injured on our roads, you should collect any info/evidence/photos from the scene, report this to police (if in a private vehicle) or to the public transport operator (if on public transport). With these and reports from the initial treating GP/hospital/allied health professional, you should (within 12months) submit a claim to TAC on their website tac.vic.gov.au
When you have a TAC claim number and your accident was within 90 days ago: you can simply make an appointment with Physio Partners.
If accepted, you will receive a claim number (within 5-28 days) and when you have this you can make your appointment with Physio Partners.
Do you use interpreters?
Yes we can use interpreters including Auslan, and would be very happy to do so at your request. We can organise in-person interpreters on-site, or use telephone/telehealth ones. Please discuss with your therapist beforehand and enquire about the fee structure with professional interpreters.
Our team are multi-skilled as many of them speak other languages and can also conduct professional consultations in that language! We consider cultural-appropriateness to be an important part of our work as we look after a very large and diverse group of Australians who are ageing and living with disabilities.
How do we communicate with other health care professionals?
Our team understands that we can not manage every aspect of your health care. With your permission, we will always communicate and inform your GP, case managers and support workers with reports and summaries so your key healthcare team members are aware of your health progress. Most importantly, we will provide you with the information also!